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Google Cloud launches new AI chatbot for COVID-19 information

Google Cloud launches new AI chatbot for COVID-19 information

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The Rapid Response Virtual Agent program includes open source templates for companies to add coronavirus content to their own chatbots.

Artificial intelligence and machine learning are continuing to take a front-row seat in fighting COVID-19, with Google Cloud launching an AI chatbot on Wednesday. The chatbot, which it calls the Rapid Response Virtual Agent program, will provide information to battle the COVID-19 pandemic, as announced in a Google blog.

The program will Google Cloud customers to respond more quickly to questions from their own customers about the coronavirus. It’s designed for organizations who need to be able to provide information related to the COVID-19 pandemic to their customers, such as government agencies, healthcare and public health organizations, as well as travel, financial services and retail industries.

SEE: Coronavirus having major effect on tech industry beyond supply chain delays (free PDF) (TechRepublic)   

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Google also offers Contact Center AI for 24/7 self-service support on COVID-19 questions via a chatbot or over the phone. Google also allows for businesses to add COVID-19 content to their own virtual agents with the ability to integrate open-source templates from organizations that have already launched similar initiatives. For instance, Verily partnered with Google Cloud to launch the Pathfinder virtual agent template for health systems and hospitals. It enables customers to create chat or voice bots that answer questions about COVID-19 symptoms and provide guidance from public health authorities such as the Centers for Disease Control and Prevention and World Health Organization (WHO), according to the Google blog.

Google has provided documentation on how to build and deploy a virtual agent, whether voice or chat.

The Contact Center AI’s Rapid Response Virtual Agent program is available in any of the 23 languages supported by Dialogflow.

Contact center partners include:

  • 8×8
  • Avaya
  • Cisco
  • Five9
  • Genesys
  • Mitel
  • Twilio
  • Vonage

System integrator partners include:

  • Accenture
  • Deloitte Consulting LLP
  • Infosys
  • KPMG
  • HCL
  • TCS
  • Wipro
  • Maven Wave
  • Quantiphi
  • SADA
  • SpringML

Also see 

The latest cancellations: How the coronavirus is disrupting tech conferences worldwide (TechRepublic)
The tech pro’s guide to video conferencing (TechRepublic download)
Coronavirus domain names are the latest hacker trick (TechRepublic)
COVID-19 demonstrates the need for disaster recovery and business continuity plans (TechRepublic Premium)
As coronavirus spreads, here’s what’s been canceled or closed (CBS News)
Coronavirus: Effective strategies and tools for remote work during a pandemic (ZDNet)
How to track the coronavirus: Dashboard delivers real-time view of the deadly virus (ZDNet)
Coronavirus and COVID-19: All your questions answered (CNET)
Coronavirus: More must-read coverage (TechRepublic on Flipboard)

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