Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, and AI-driven intent to connect callers to the best agent, reducing transfers and callbacks. Measurable wins include…
Image: GoldenDayz/Envato As the global race for artificial intelligence dominance heats up, Nvidia’s boss is urging Washington to play a smarter, longer game. Nvidia CEO Jensen Huang says the US…
Picture this: You and your team have spent a tremendous amount of time, money, and effort to develop a piece of software, only to have the client say, “It is…
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