Ripple Craves Crypto Custody Momentum with Palisade Acquisition

Image: Envato Ripple will purchase Palisade, a digital asset wallet and custody technology firm, in a deal that broadens Ripple’s presence in the institutional crypto market. Financial details were not…

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Rush to Build AI Data Centers Pushes Global Infrastructure to Limits

Image: Adobe Stock The global mad dash to construct the next generation of artificial intelligence (AI) data centers is now creating unprecedented pressure on supply chains and energy infrastructure. According…

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Canada Warns of Cyberattacks Targeting Industrial Control Systems

image: envato/GroundPicture Canadian authorities have issued a national alert after threat actors successfully breached multiple internet-connected industrial control systems (ICS) used to manage critical infrastructure, including water treatment, energy, and…

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Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers

Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, and AI-driven intent to connect callers to the best agent, reducing transfers and callbacks. Measurable wins include…

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