Yes, a Multichannel Contact Center CAN Replace a Dozen Apps

Accommodating your customers’ communication preferences is important, especially as your business grows. This means supporting them via social media, website forms, live chat, SMS, traditional phone support, and any other…

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Exact Steps to Find Your Network Security Key On All Devices

Confused about network security keys? You’re not alone. This guide includes step-by-step instructions on how to find your network key for the four most popular digital devices. Here’s a quick…

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IBM’s Co-Packaged Optics Prototype Packs More Bandwidth Into a Single Connector

On Dec. 9, IBM unveiled a breakthrough in co-packaging optics that could reduce GPU downtime and accelerate AI training. IBM’s working prototype significantly increases the number of optical fibers connecting…

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Employee Data Access Behaviors Putting Australian Employers At Risk

More than 60% of Australian employees admit to bypassing their employer’s cybersecurity policies for convenience, according to identity security vendor CyberArk. Many also access workplace applications with non-secure personal devices.…

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