One way to attract and retain professional support staff and maintain an engaged help desk is by building individual career plans for each employee. Planning growth paths, building career ladders and providing a road map charting the route whereby employees can develop new skills, experience and even specific accreditations and certifications are effective methods for enhancing job satisfaction, improving engagement, promoting retention and assisting productivity. Learn more in this PDF download from TechRepublic Premium.

From the download:

Hiring and retaining capable help desk personnel and support technicians are challenges for any organization. Support staff require both technical knowledge and communication skills if they’re to succeed in the role, yet technically competent and polished communicators are often recruited for other companies or quickly move into other positions within the firms where they work, where such skills and talents are often viewed as having greater impact. As labor markets tighten following the widely expected economic recovery in the COVID-19 pandemic’s wake, such problems will only increase.

Continually moving employees out of support roles, however, can introduce a variety of different problems. Help desk service quality can suffer and impact production across multiple departments. Morale­—not just within the information technology department—can subsequently plummet, thereby leading to a cascading effect that’s felt throughout the entire organization.

Developing and maintaining a team of motivated and effective technical support professionals is challenging, but the rewards can prove significant.

Organizations typically don’t achieve goals if users struggle or employees don’t know how to maximize investments made in applications, cloud services, remote connectivity technologies and other important workplace solutions. Having access to a team of engaged professionals who are truly motivated to assist others in fulfilling their own roles can be a game changer.

This article from TechRepublic Premium relays six steps organizations can adopt to gain just such an advantage with its own help desk.

If you’ve got 2 minutes, see how Privilege Manager can reduce the risk of unnecessary users having local admin rights without disrupting productivity.

Try Privilege Manager for 30 days, absolutely free:

• Manage privileges to hundreds of thousands of machines, users, and applications
• Connect to domain and non-domain Windows and Mac endpoints across your enterprise in minutes
• Enforce and report on least privilege adoption via a centralized and interactive dashboard

Start a free trial of Privilege Manager, the most comprehensive endpoint privilege elevation and application control solution. Plus, receive a $50 Visa gift card!

Privilege Manager enables you to:

• Manage privileges to hundreds of thousands of machines, users, and applications
• Connect to domain and non-domain Windows and Mac endpoints across your enterprise in minutes
• Enforce and report on least privilege adoption via a centralized and interactive dashboard

Source of article

Linux admins have a love affair with information. The more information they can gather the better. And that’s a good thing, as the more informed you are, the more apt you’ll be to make smart decisions. This applies to administration tasks, security, development, and just about anything else you can imagine.

Besides, why wouldn’t you want to be as informed about your systems as possible?

You might need to get information about a CPU to find out if it includes virtualization support. Or maybe you gather information on total and available RAM. Do you know the manufacturer of your BIOS, its release number, and the currently enabled options?

You might know this information when you first deploy a system, and maybe if you’re really good about documentation. But on systems that have been deployed for some time (and you haven’t done your documentation), or when you’ve deployed on cloud-based hosts, you’re going to want the tools to dig out the details.

Fortunately, Linux has a good amount of commands for this very task. This article from TechRepublic Premium will introduce you to some of most useful commands to help you in your journey with Linux.

If you've got 2 minutes, see how Privilege Manager can reduce the risk of unnecessary users having local admin rights without disrupting productivity.

Try Privilege Manager for 30 days, absolutely free

• Manage privileges for hundreds of thousands of machines, users, and applications
• Connect to domain and non-domain Windows and Mac endpoints across your enterprise in minutes
• Enforce and report on least privilege adoption via a centralized and interactive dashboard

This comprehensive guide covers AWS Lambda, an on-demand serverless computing service. Learn how Lambda complements other AWS services, and how your business can use it in this free PDF download from TechRepublic.

In the download:

• What is AWS Lambda?
• What are the benefits of using AWS Lambda?
• How is developing for AWS Lambda different than other cloud services?
• Who does AWS Lambda affect?
• When was AWS Lambda launched?
• Which services compete with AWS Lambda?
• How do I get AWS Lambda?
• And more!

There are three new smartphones from Samsung: the Galaxy S21, the Galaxy S21+ and the Galaxy S21 Ultra. Samsung unveiled all three on Thursday, January 14, 2021, which just so happened to be the last day of CES 2021.

However, the devices were introduced at Samsung Unpacked in a virtual livestream from South Korea, not as part of the official CES events.

One of the new Galaxy S21 phones has an unexpected feature, and the starting price points are cheaper than last year’s Galaxy S20 series. To learn more about these new smartphones check out this free PDF download from TechRepublic.

In the download:

The Snowflake platform offers all the tools necessary to store, retrieve, analyze, and process data from a single readily accessible and scalable system. Learn all about this data warehouse platform in this free PDF download from TechRepublic.

In the download:

• What is Snowflake Inc.?
• Why is the Snowflake platform important?
• What services does Snowflake offer Who are Snowflake’s competitors?
• Where can you get Snowflake, and how much does it cost?
• And more!