How Mitel Is Applying AI to Modernize Customer Experience
Image generated by Google’s Nano Banana AI agents are getting faster, smarter, and more capable… and customers are starting to trust them as much as humans. Mitel’s latest platform update…
AI Is Not the Solution to the Customer Experience in Australia … Yet
For all the interest in leveraging AI to enhance the customer experience, in Australia customers continue to prefer human-led interactions. Image: terovesalainen/ADobe Stock Despite hype surrounding AI, automation and the…