ShinyHunters Wage Broad Corporate Extortion Spree
A cybercriminal group that used voice phishing attacks to siphon more than a billion records from Salesforce customers earlier this year has launched a website that threatens to publish data…
The Ongoing Fallout from a Breach at AI Chatbot Maker Salesloft
The recent mass-theft of authentication tokens from Salesloft, whose AI chatbot is used by a broad swath of corporate America to convert customer interaction into Salesforce leads, has left many…
NetSuite CRM vs. Salesforce (2024): Which CRM Is Best?
NetSuite CRM and Salesforce are both customer relationship management software that offer cloud-based marketing and sales tools for users to manage client interactions. While NetSuite CRM is offered within an…
The Top 5 Pipedrive Alternatives for 2024
Best for AI-powered forecasting and insights: Salesforce Best free alternative with core CRM features: HubSpot Best alternative for marketing and lead generation tools: Zoho CRM Best for managing projects with…
Salesforce Einstein Copilot AI Assistant Enters General Availability
Salesforce is working on making AI implementation easier and more predictable with a selection of newly available products and services announced around the Salesforce World Tour NY event on April…
AI Sustainability: How Microsoft, Google Cloud, IBM & Dell are Working on Reducing AI’s Climate Harms
Many companies aim to measure sustainability-related effects with AI such as weather and energy use, but fewer talk about mitigating AI’s water- and power-hungry nature in the first place. Running…
6 Best Construction CRM Software for 2024
Best AI-powered CRM software for customization: Salesforce Best for creating and sending quotes and invoices: Jobber Best for design coordination and collaboration: Procore Best for tracking projects through a pipeline:…
Salesforce World Tour Offers Hard-Won Lessons From Complex Australian Digital Transformations
Leaders transforming complex organisations with Salesforce came together at Salesforce’s World Tour Sydney 2024 to share key learnings for IT and other transformation stakeholders on how to manage complex, customer-focused…
6 Best Enterprise CRM Software for 2024
Best CRM for collaboration across departments: Freshsales Best for social media and online marketing: Zoho CRM Best CRM offering visual pipelines: Pipedrive Best CRM provider for project management: Insightly Best…
Salesforce’s Einstein Copilot AI Will Soon Analyze Unstructured Data
At the Salesforce World Tour New York 2023 event, Salesforce expanded on its Apple partnerships. Salesforce announced expanded capabilities of its generative AI assistant Einstein Copilot, enhanced integrations with Apple…